Last updated: September 2026

1. About us

This website is operated by Santi e Sofia Ltd, a company registered in England and Wales with company number 16836192. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us at lyn@santiesofia.com.

In these terms, "we", "us" and "our" mean Santi e Sofia Ltd, and "you" means the person using this website or placing an order.

2. Using these terms

By using our website or placing an order, you agree to these terms together with our Refund Policy, our Shipping & Delivery page and our Privacy Policy. Please read them before you order. You must be 18 or over to place an order.

3. Our products

We describe and photograph each piece as accurately as we can. Colours can look different on different screens. Each product page shows the fabric composition, and the label sewn into each garment carries the care instructions. Please follow them to keep each piece looking its best.

Our collection is available in sizes from 3 months to 3 years. All orders are subject to availability. If we cannot supply something you have ordered, we will tell you promptly and refund you in full.

4. Placing an order

Please check your order carefully before you submit it. After you order, we will email to confirm we have received it. That email does not mean we have accepted your order. Your contract with us is formed when we email you to confirm that your order has been dispatched. If we cannot accept your order, we will tell you and refund any payment you have made.

We may refuse or cancel an order if it appears to have been placed by a reseller or if we suspect fraud. If a price on our website is clearly wrong, we will contact you and give you the choice to buy at the correct price or cancel and receive a full refund.

5. Prices and payment

Prices are shown in the currency displayed on our website and at checkout. That is pounds sterling in the UK and Europe, and your local currency for orders to other countries, converted from pounds sterling at the exchange rate shown at checkout. The price shown for a piece is the price you pay for it. Delivery charges are shown at checkout before you pay.

If you order from outside the UK, import duties, customs charges and taxes set by your local customs authority are payable by you on delivery, unless checkout tells you they are included. We do not control these charges.

Payment is taken when you place your order, using the methods shown at checkout. Instalment services such as Klarna and Shop Pay Installments are provided by those companies under their own terms.

Prices can change from time to time. A change never affects an order you have already placed.

6. Delivery

Delivery costs, dispatch times and estimated delivery times are on our Shipping & Delivery page, which forms part of these terms. Delivery times are estimates.

Unless we tell you otherwise, we will deliver your order within 30 days of the day you place it. If your order has not arrived by then, please contact us and we will put it right. You may be entitled to end the contract and receive a refund.

Delivery is complete when you or someone you have nominated takes possession of the parcel. Each order is at your risk from delivery, and ownership passes to you when we have received payment in full. If a parcel is delayed, damaged or missing, please tell us within 14 days of the expected delivery date so we can investigate promptly. This does not affect your legal rights.

We deliver only to the countries shown at checkout, and we cannot deliver anywhere UK law prevents us from doing so.

7. Your right to cancel

You have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. If your order arrives in more than one delivery, the 14 days start on the day you receive the last one.

To cancel, email lyn@santiesofia.com with a clear statement that you wish to cancel and your order number. You can use the model cancellation form at the end of these terms, but you do not have to. Please then return the goods to us without delay and within 14 days of telling us you wish to cancel.

If your order was delivered to the UK or Europe, we pay for your return, and a prepaid return label is included with your order. If your order was delivered anywhere else, you pay the cost of returning the goods, and we will send you our returns address on request. Please take reasonable care of the goods while they are with you.

We will refund you within 5 working days of receiving the goods back, and in any case within 14 days. The refund goes to the payment method you used and includes the standard delivery charge if you cancel your whole order. It does not include the extra cost of choosing a more expensive delivery option than our standard one.

We also give you longer than the law requires. Our Refund Policy allows you to return or exchange within 30 days of receiving your order, and it explains how. Nothing in our Refund Policy affects your legal rights.

8. Faulty or incorrect items

By law, goods we sell must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged or different from its description, please email lyn@santiesofia.com with your order number and a photograph. We will arrange a replacement or refund and cover the return postage.

Your legal rights include the following:

• Within 30 days of delivery, you can reject faulty goods and receive a full refund.
• After 30 days, you are entitled to a repair or replacement. If that does not resolve the problem, you may be entitled to a price reduction or to reject the goods.

For more information about your rights, contact Citizens Advice.

9. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if you and we contemplated it when the contract was made. We are not responsible for any other loss or damage.

We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods, or for anything else the law does not allow us to limit.

Our website and goods are for personal use. We are not responsible for any business losses, including lost profit, business interruption or loss of opportunity.

10. Events outside our control

We are not liable for a delay or failure to carry out our obligations caused by events outside our reasonable control, such as severe weather, transport or customs disruption, strikes or supplier failures. We will contact you as soon as we can and do our best to reduce the effect. If the event lasts more than 30 days, you may cancel your order and receive a refund for anything not yet delivered.

11. Using our website

Please use our website lawfully. You must not copy or scrape its content, introduce viruses or malicious code, or interfere with its security or operation.

All photography, text, designs, logos and marks on this site belong to us or are licensed to us. You may view them and print them for personal use. You may not copy, reuse or republish them without our written permission.

We take care to keep our website accurate and available, but we cannot promise it will always be uninterrupted or error free. Links to other websites are provided for convenience, and we are not responsible for their content.

If you send us a review, photograph or other content, you confirm it is yours to share and give us a non-exclusive licence to display it on our website and social channels, with credit where we can. We may remove anything unlawful or offensive.

12. Your personal data

We handle your personal data as set out in our Privacy Policy.

13. Complaints

If you are unhappy with anything, please email lyn@santiesofia.com with your order number. We will do our best to put it right fairly and promptly. This does not affect your legal rights.

14. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order applies to that order.

15. General

These terms, together with our Refund Policy, Shipping & Delivery page and Privacy Policy, are the whole agreement between you and us about your order. If any part of these terms is found to be invalid, the rest continues to apply. If we delay in enforcing any right, we can still enforce it later. We may transfer our rights under these terms to another organisation, and this will not affect your rights.

16. Governing law and courts

These terms are governed by the law of England and Wales. If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or English courts. If you live outside the UK, you keep the mandatory consumer protections of the country where you live.

Model cancellation form

Complete and email this form only if you wish to cancel your order.

To Santi e Sofia Ltd, 128 City Road, London, EC1V 2NX, United Kingdom, lyn@santiesofia.com:

I hereby give notice that I cancel my contract of sale of the following goods:

Order number:
Ordered on / received on:
Items:
Name:
Address:
Date:

Signature (only if this form is notified on paper):

Mobile Terms of Service

Santi e Sofia

Last updated: Oct. 7, 2026

The Santi e Sofia mobile message service (the "Service") is operated by Santi e Sofia (“Santi e Sofia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Santi e Sofia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Santi e Sofia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Santi e Sofia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SantieSofia or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Santi e Sofia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SantieSofia or email lyn@santiesofia.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.